When to Call In Your One Call

Calling Texas811 is still the most popular way to submit a locate request prior to excavation, though submitting requests online continues to gain popularity. The peak call times for the contact center are 8:00 a.m. to 11:00 a.m., and then again from 2:00 p.m. to 4:00 p.m. Choosing to call Texas811 outside of these times will typically put a customer in contact with an agent with very little hold time.

What we are doing on our part: This year we have partnered with an innovative company to attend to our larger volume periods and save our customers time. With the help of a few really smart people, FastCustomer has figured out a way to make computers wait on hold with each other until the humans are ready to talk. Named Top Ten of Everything by Time Magazine, FastCustomer is compatible with iPhone, Android, and has a module on our home page at Texas811.com. FastCustomer uses cutting-edge technology to help Texas811 provide the best possible service to our customers: no hold time at all. Our customers will no longer have to wait on the line until an agent becomes available; technology does the waiting for them.

Texas811 continues to have a very low turnover rate, and this winter we broke industry records again! This means, year after year, the majority of our agents choose to stay with our organization rather than seek employment elsewhere. Keeping our team in place allows us to provide recurring training to our staff and communicate the focus of our organization. The result is a skilled and experienced agent serving our customers.

At Texas811 we strive to facilitate damage prevention and promote public safety with a focus on quality and service. Continuous improvement has become a big part of our company culture and we are excited to be a part of serving Texas. We hope that everyone has a safe and profitable season, and remember: Texas811 before you dig.

~Courtesy of Chris Stovall, Texas811 Director of Operations